SHOPPING INFORMATION
Q1: Do you offer free delivery?
Yes! We offer FREE delivery on all orders above ₹999 across India. For orders below ₹999, standard shipping charges apply. We deliver to 500+ cities with reliable courier partners, and you can track your order in real-time.
Q2: How long does delivery take?
Most orders are delivered within 3-5 business days for metro cities and 5-7 business days for other locations across India. You’ll receive a tracking number via SMS and email once your order is shipped. Remote areas may take 1-2 additional days.
Q3: What is your return and refund policy?
We offer a hassle-free 7-day return policy from the date of delivery. If you’re not satisfied with your purchase, you can return unused products in original packaging with tags intact. Refunds are processed within 7-10 business days after we receive the returned item. Please note: Personalized items and opened toys cannot be returned for hygiene reasons.
Q4: Are all products on NawaraTrend authentic and original?
Absolutely! We are authorized dealers of all the brands we sell, including Disney, LEGO, Barbie, and more. Every product comes with a manufacturer’s warranty and authenticity guarantee. We never sell counterfeit or duplicate items. All toys are 100% genuine and meet BIS and international safety standards.
Q5: Can I modify or cancel my order after placing it?
Yes, but only if the order hasn’t been shipped yet. Please contact us immediately at +91 89608 88231 or +91 98075 62620, or WhatsApp us, and we’ll do our best to modify or cancel your order. Once shipped, modifications aren’t possible, but you can use our 7-day return policy after delivery.
PAYMENT INFORMATION
Q1: What payment methods do you accept?
We accept multiple secure payment options:
1. Credit Cards (Visa, Mastercard, American Express, RuPay)
2. Debit Cards (all major banks)
3. Net Banking (all major Indian banks)
4. UPI (Google Pay, PhonePe, Paytm, BHIM)
5. Digital Wallets (Paytm, Mobikwik, Amazon Pay)
6. Cash on Delivery (COD) – Available on select orders
All online payments are processed through secure, encrypted payment gateways.
Q2: Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available on most orders. However, COD may not be available for:
1. Orders above ₹10,000
2. Certain remote locations
3. First-time customers (in some cases)
COD orders may have a small handling fee of ₹50. The availability will be shown at checkout based on your delivery location.
Q3: Is it safe to use my credit/debit card on your website?
Absolutely! Your payment security is our top priority. We use industry-standard SSL encryption and PCI-DSS compliant payment gateways. We never store your complete card details on our servers. All transactions are processed through trusted payment partners like Razorpay/PayU/CCAvenue. Look for the padlock icon in your browser’s address bar for secure connection.
Q4: When will my payment be deducted?
For online payments (cards, UPI, net banking, wallets), the amount is deducted immediately at the time of purchase. You’ll receive an instant payment confirmation via email and SMS.
For Cash on Delivery orders, payment is collected at the time of delivery by our courier partner. Please keep the exact amount ready in cash.
Q5: What should I do if my payment failed but money was deducted?
Don’t worry! If payment fails but money is deducted from your account, it’s usually a temporary hold by your bank. The amount will be automatically refunded to your account within 5-7 business days.
If you don’t receive the refund within this time:
1. Check your bank statement for the reversal
2. Contact us at +91 89608 88231 or email [support email]
3. Provide your order number and transaction ID
4. We’ll coordinate with the payment gateway to resolve this immediately
Pro tip: Always take a screenshot of failed transaction messages for faster resolution.









